NGToolbar

The CTI toolbar that integrates with your operational platform:

JavaScript has to be enabled for this demonstration.

Full blown features

All your requirements can be met!


Our toolbar offers state-of-the-art features:

  • Multi-Media support: Voice, E-Mail, Outbound Campaigns, CallBacks, Chat, ...
  • Real-Time info: agent personal KPIs, waiting interactions, agent status, ...
  • Integration: server and client side integrations, thin and fat clients, ...
  • Recording: call recording
  • Agent History: access to agent history
  • Skill Profiles: agent can manage different skill sets her(him)self.
  • Genesys iWD ready: implemented in production for one of our customers
  • PhoneBook: personal and group phonebooks


E-Mail

Full E-Mail management

  • Knowledge Base Access
  • Spell Checker
  • Dynamic Templates: headers & footers dynamically adapted from customer and business info
  • Workbin management

CallMe

CallMe support through Genesys OpenMedia

  • Reschedule
  • Transfer to agent, queue
  • Notes: internal notes attached to the interaction

Chat

Chat support

Campaigns

Outbound campaign support

Recording

Agent can decide to record current conversation

Skill Profiles

Agent can manage different skill sets her(him)-self, from the Toolbar


Info

Product DataSheet


Click here

WebCCA

A reporting tool based on Genesys reporting databases:

JavaScript has to be enabled for this demonstration.

Web reports

Report on your Genesys platform

  • Genesys CCA
  • Genesys InfoMart

Info

Product DataSheet


Click here

Integration Module

Server-side integration

JavaScript has to be enabled for this demonstration.

IM

Easy integration with your backends